Global Entry Interview Guide
Once you have applied for Global Entry program and paid the non-refundable
need to wait for the Customs and Border Protection (CBP) to review your
If it is conditionally approved, you will be invited to an in-person
a CBP officer. For many people these interviews can be quite stressful,
because they don’t know what to expect. Below you can find a complete guide
Global Entry interview.
Application Processing Time
To check your application status, log into your GOES
. If the status of your
application is “Pending Review”
, then your
application has been received and is
currently being processed. The processing times vary by applicant, but it
takes within 1-2 weeks for a Global
. This includes
vehicle enrolments as well. In comparison, for other trusted traveler programs
as NEXUS and SENTRI the processing time may be 3-5
Note that the process of reviewing your application cannot be expedited.
who want to renew their membership can submit a renewal application before the
expiration of their Global Entry card. They can continue to use their benefits
the renewal process is finalized. Renewing
current membership should be done up
months after the expiration date.
“Conditionally Approved” Application
After your application has been reviewed, the status on your GOES
updated to either "Conditionally Approved" or "Denied". You will also receive a
letter with additional information. If conditionally approved, you will be
to schedule an interview appointment at an Enrollment Centre. You need to do that
within 120 days after you have received your notification.
to reserve a time
slot within that timeframe, your application will be canceled.
Schedule Global Entry Interview
Here is how you can schedule an interview through your GOES account:
- GOES account and go to your home page.
Click on the
"Schedule Interview" button.
Enrollment Center for the program you applied. In this case Global
date and time from the global entry schedule interview list of available
appointment has been confirmed, the status of your application will be
updated to "Interview Scheduled".
Note that global entry interview
wait time varies by location and some
Enrolment Centers may not have available time slots. Alternate centers that
may have availability sooner will be suggested to you. We recommend to check
your GOES account regularly for cancellations, look up other centers for
available time slots, or to contact the selected center to see if they will
accommodate walk-ins. If you have an immediate trip, plan in advance and be
flexible with the selection of Enrollment Center. Find to nearest global
entry interview centers
Global Entry Interview Walk In
As mentioned in the previous, you have the option to walk
in an Enrolment
Centre and see if they available time slots for an earlier
date. There is no
guarantee that even if you wait there, you will be seen, but it’s worth to
try. Here are some of the centers that accept
Enrollment Center - very welcoming to walk-ins, but expect a long wait;
Phoenix Sky Harbor
Airport – you may need to wait
International Airport – if you go there after 5:00pm, they will try to
fit you in;
International Airport – accepts only 6 walk-ins per day. Be sure to be
in line before 8:00 am. Wait time varies between 45 minutes and 7 hours.
District of Columbia
Hartsfield-Jackson International Airport
Office, US Customs House
West Palm Beach,
Florida, Enrollment Center – walk-ins only accepted between 3:00 pm to
4:00 pm daily
International Airport – if you come after 6:00 pm, you will wait less
Minnesota Enrollment Center- walk-ins are a regular thing. Increase your
chances for an interview and call in advance.
Dakota Enrollment Center
John F. Kennedy
International Airport – we suggest to call in advance to be placed on
Cancel or Reschedule Interview
If you want to reschedule or cancel an
after you have selected a
time slot, you can do it by using your application using your GOES
to your home page after you have logged into your account and select the link to
your application. An option to cancel or reschedule will
Note that all changes to your
interview appointment MUST be done through your
What You Need to Bring To the Interview
On the day of the interview you need to bring the following global entry
copy of your
“conditional approved” letter;
passport(s) and one other form of identification such as ID card or
readable permanent resident card, if you are a lawful permanent
Children are not required to
provide proof of address. Their parents or legal
guardians should be able to deliver proof of address on their behalf.
It is essential t that you provide an accurate mailing address because that
where your card will be send to.
If you do not receive your card because of an incorrect address, you will
to pay $50 to replace
Cards are mailed to you in plain white envelopes and cannot be forwarded.
Since trusted traveler cards are only mailed to addresses in U.S. and
foreign nationals are not eligible to receive a Global Entry Pass. You don’t
need to have a Global Entry card to receive air benefits. The pass is only
needed for land border crossings.
Global Entry Interview Questions
Once you’ve arrived at the enrolment canter and you have your paperwork all
lined up, you will proceed to the actual interview. The
process should not take
more than 10 to 15. The duration of the interview depends on
how busy the CBP
officers are on that day. On the front desk, you will be greeted and then
will be ushered inside the office.
On your interview with the CBP officer your will be
asked basic biographical
information such as date birth, address, etc. There will be no
questions. Here are some typical questions you may be asked:
you want to join Global Entry?
often do you travel to the countries you have stated in your
travel with family and friends?
you ever been arrested?
you ever had any problem at customs or border patrol?
The CBP officer already knows the answers to most of the questions as you
pre-screened before you have come to the enrolment center. After the
your fingerprints and a photo will be taken.
If you approved, you will be instructed how to use the Global Entry
How Long after Global Entry Interview Are You Approved?
You will know right away if you are approved or
not. The CBP officer will hand you a
letter of approval with a nine-digit number on the printout. This is your Known
Traveler number. You will receive your Global Entry card
within 1 or 2 weeks.
you will have 30 days to activate it
or you will
be unable to use it. You can
activate your Global Entry pass through your GOES
Enrollment on Arrival
Enrollment on Arrival is a CBP program that
enables Global Entry applicants who are
conditionally approved to complete their interviews once they arrive in the
States. This means that Global Entry applicant should necessarily schedule an
interview at an enrollment center to acquire a membership.
When you get to the international terminal follow the signage that will lead you
CBP officers who can manage your Global Entry interview. No additional documents
other than the required documents for international travel (e.g., your passport)
needed. Upon the completion of the process, you will be asked to fill up a short
feedback survey to help CBP improve this new Enroll on Arrival option. Keep in
that a lot of Global Entry applicants may pick this option and you may end up on
airport for hours.
Global Entry Interview and Membership Renewal
Once you fill in your renewal application
and pay the fee, you will need to check
your GOES account regularly for updates on what you need to do next to complete the
. You may be required to attend another interview. The decision
depends on the vetting center and cannot be appealed. If your application is
conditionally approved, you need to go through the interview process to finalize
your renewal. An email with your membership status changes will be send that will
direct you to your GOES account
. Then you can check if your renewal application is
approved or denied, or whether you need to schedule another interview.
September 15th, 2017