Trusted Traveler Services - Frequently Asked Questions
We understand how important is for our customers to be fully informed when it comes to applying
for NEXUS, Global Entry or Sentri pass and that is why we are ready to answer all of your
questions. We have selected for you some of the most Frequently Asked
Questions (FAQs).
Please read carefully the information below and if you are unable to find the right answer for you, do not hesitate to contact us. You can send us your questions into the contact form at the bottom of the page or directly to info@trustedtravelerservice.com
Please read carefully the information below and if you are unable to find the right answer for you, do not hesitate to contact us. You can send us your questions into the contact form at the bottom of the page or directly to info@trustedtravelerservice.com
Section 1 – Global Entry
Global Entry is a Trusted Traveler Program, developed by the U.S.
Customs and Border Protection (CBP) that allows low-risk, pre-approved travelers to use the
benefits of expedited clearance upon arrival into the United States.
All Global Entry applications undergo a background security check when applying for this program. Additional in-person interview may also be required, especially for initial enrollment applications.
All Global Entry applications undergo a background security check when applying for this program. Additional in-person interview may also be required, especially for initial enrollment applications.
Processing times vary by each applicant, but on average, it takes up to
15 weeks at the moment. Usually, it takes up to 11 weeks,
but due to the extended Government
shutdown in the beginning of the year (2019), it now takes a little bit longer.
You will also receive more information about your application status updates in the notification panel of your TTP account. Additionally, notification of when you may schedule an interview appointment (if one is needed) will only be posted there.
You will also receive more information about your application status updates in the notification panel of your TTP account. Additionally, notification of when you may schedule an interview appointment (if one is needed) will only be posted there.
If your Global Entry is conditionally approved, you will be requested
to complete an interview in order to get your application finalized. All conditionally
approved members have 365 days from the date of their online approval notice to complete an
interview with their nearest enrollment center. You can check all the available Global Entry interview locations and time slots in this Global Entry Interview Schedule
(Appointment
Calendar).
Note: If you wish to schedule and confirm an interview appointment, you must be logged into the TTP system with your login.gov credentials
Note: If you wish to schedule and confirm an interview appointment, you must be logged into the TTP system with your login.gov credentials
On the interview in the Enrollment center, you will need to bring a
set of documents, as well as printed copy of your conditional approval letter. You can
access it via the Notification panel, when you are logged in to your TTP account. In case
the notification with conditional approval letter is missing, then please write down the
PASSID number issued to your application and print out a copy of your interview
confirmation.
Additionally, you will need to bring the following original documents:
Additionally, you will need to bring the following original documents:
Valid Passport -
if you have and travel with more than one passport, please bring them to the interview.
The officers will add up this information to your file. That way, you can use either
passport at the Global Entry kiosk.
Permanent Resident Card (Green Card),
if applicable
Birth Certificate, Naturalization Certificate, Border Crossing
Card/Laser Visa*
(please note that these documents are going to be needed only if you indicated them in
your Global Entry Application)
Evidence of residency documents – As a proof of
address, you can use these documents, for example: driver's
license (if the address is current), rental payment statement, mortgage statement,
utility bill etc.
Note: Evidence of residency documents are not
required for minors. Parents or legal
guardians accompanying them should be able to provide proof of address on their
behalf.
Court disposition papers for any prior arrests or
convictions. (if any)
Processing time for any of the Trusted Traveler Programs vary by applicant, but on average,
you can expect your approval over 14 weeks.
The extended partial government shutdown and the ongoing humanitarian and security crisis on
our southern border has resulted in a substantial backlog of CBP's Trusted Traveler Programs
(TTP) applications and renewals.
Applicants for Global Entry (GE), SENTRI, NEXUS and FAST should expect significant delays in application processing times and limited appointment availability at TTP enrollment centers.
Applicants for Global Entry (GE), SENTRI, NEXUS and FAST should expect significant delays in application processing times and limited appointment availability at TTP enrollment centers.
The security check process cannot be expedited. If you submitted a renewal application
before expiration of your current membership, then you can continue to use your benefits
until the renewal is finalized (up to 6 months after your expiration date).
It is valid for 5 years and it expires on the date of your birthday (your birthday in the
current year +5 years). You can apply for Global Entry Renewal one year before the
expiration date of your current membership.
To renew your current Global Entry Card membership, you can use our specialist’s assistance
by filling out or application form here.
Having Global Entry card allows all pre-approved travelers to
skip all long lines at the airport security checks and customs. As a TSA pre-checker (you have TSA pre-check included to your Global Entry pass)
you can keep your outwear (don’t need to remove your belt, shoes,
jacket) and also keep your electronics and liquids inside your
bag while passing through the security checks.
Processing your child’s Global Entry application
is now similar to the one you need fill out for yourself. The $100 fee is also the same for
both adults and kids. It’s also good for five years, same as adults. All children and
applicants under 18 must have TTP account set up via the login.gov platform. Note that each
member of the family must have a separate Login.gov accounts (with separate email, password,
etc) regardless of the age.
It’s important to know that a parent or legal guardian must be present at the time of the child's required interview at an enrollment center. Only a passport is required for a minor. Proof of address of the parent or legal guardian will be needed.
It’s important to know that a parent or legal guardian must be present at the time of the child's required interview at an enrollment center. Only a passport is required for a minor. Proof of address of the parent or legal guardian will be needed.
For each family member that you wish to apply
for, you must create a TTP Account and fill out a separate application. This means that each
member of the family must have a separate Login.gov accounts (with separate email, password,
etc) regardless of the age. For applicants who are under age of 18, you must provide
information about parent or legal guardian that will accompany the child to the Global Entry
interview enrolment center.
How much does Global Entry cost?
| Services | Fees |
|---|---|
| Government Application Fee payable by the applicant | $100.00 per person |
| GTT Service * payable through PayPal | $99.00 per person* |
| Total Cost | $199.00 |
If you are familiar with the CBP system, you can apply directly via their
website here.
All Trusted Traveler Services ltd fees must be paid via PayPal – your
application cannot be processed unless you have made a PayPal transaction.
Government fees will be charged directly to your credit/debit card.
Government fees are non-refundable. Trusted Traveler Services fees are
refundable only if you contact us within 24 hours of your application
submission. After this period, we retain the right to appeal your request.
If you have any additional questions, you can check FAQs page or send us
your concern to info@trustedtravelerservice.com. Prior using our services,
please read our Terms and Conditions and our Privacy policy pages.
Section 2 – Nexus Card
To be eligible for NEXUS, you have to be a permanent resident or
citizen of the US or Canada. The NEXUS website also states the following cases for
inadmissibility:
you are
inadmissible to Canada or the United States under applicable immigration laws;
you intentionally
provide false or incomplete information on your application;
you have been
convicted of a serious criminal offence in any country for which you have not received a
pardon (for U.S. background checks you may be questioned about your full criminal
history, including arrests and pardons, which may exclude you from NEXUS);
you have a
recorded violation of customs, immigration or agriculture law; or you fail to meet other
requirements of NEXUS.
Additionally, you must:
be admissible to both the US and Canada under current immigration regulations;
have never been convicted of a serious crime;
have never violated Canada or US customs regulations;
complete the application honestly and accurately;
meet any other requirements of the NEXUS program.
We and our team can give you a guarantee for properly submitted information into TTP system
(former GOES system). The next stage of this process is Conditional approval, which takes
between 3-5 months and during that time your profile is reviewed, including information and
background checks by the Government. Once the background security check are done, a
notification will be posted in the panel of your TTP account, stating that you are
Conditionally Approved.
Please remember to revisit TTP website for your application status updates. Notification of when you may schedule an interview appointment (if one is needed) will only be posted there.
NOTE: Our team is not responsible for any false, misleading or incorrect information submitted to our web site. Check your information carefully!
Please remember to revisit TTP website for your application status updates. Notification of when you may schedule an interview appointment (if one is needed) will only be posted there.
NOTE: Our team is not responsible for any false, misleading or incorrect information submitted to our web site. Check your information carefully!
The nexus pass is valid for 5 years and it expires
on the date of your birthday (your birthday in the current year +5 years ). You can apply
for renewing 6 months before the expiration date.
How much does it cost to apply for NEXUS pass?
| Services | Fees |
|---|---|
| Government Application Fee payable by the applicant | $50.00 per person* |
| GTT Service payable through PayPal | $99.00 per person* |
| Total Cost | $149.00 |
| *(children under 18 are exempt from the Government fee) |
If you are familiar with the CBP system, you can apply directly via their
website here.
All Trusted Traveler Services ltd fees must be paid via PayPal – your
application cannot be processed unless you have made a PayPal transaction.
Government fees will be charged directly to your credit/debit card.
Government fees are non-refundable. Trusted Traveler Services fees are
refundable only if you contact us within 24 hours of your application
submission. After this period, we retain the right to appeal your request.
If you have any additional questions, you can check FAQs page or send us
your concern to info@trustedtravelerservice.com. Prior using our services,
please read our Terms and Conditions and our Privacy policy pages.
For Conditional approval it may take
anywhere between 3 to 5 months. Once your application is processed by our specialists, it
changes its on status “Pending review”. This means that CBP successfully received your
application and it’s now being under review. Processing times vary by applicant and a
specific time frame of the approval cannot be provided.
The extended partial government shutdown and the ongoing humanitarian and security crisis on
our southern border has resulted in a substantial backlog of CBP's Trusted Traveler Programs
(TTP) applications and renewals.
Applicants for Global Entry (GE), SENTRI, NEXUS and FAST should expect significant delays in
application processing times and limited appointment availability at TTP enrollment centers.
Yes, you can. All you need to do is to process
your Nexus renewal page here and follow
the instructions on the screen. You must submit
separate forms for each member, including children and infants. For each family member that
you wish to apply for, you must create a TTP Account and fill out a separate application.
This means that each member of the family must have a separate Login.gov accounts (with
separate email, password, etc) regardless of the age. For applicants who are under age of
18, you must provide information about parent or legal guardian that will accompany the
child to the Nexus interview enrolment center.
Yes, a child can apply for NEXUS card and it is absolutely
FREE of Government charge. The process is similar to the one for the adult’s application.
All children and applicants under 18 must have TTP account set up via the login.gov
platform. Note that each member of the family must have a separate Login.gov accounts (with
separate email, password, etc) regardless of the age.
The parent who applies on behalf of the child must accompany the child to the interview and if the other parent is not coming to the interview, they must provide a letter of consent to be presented by the accompanying parent at the interview.
You can apply for Nexus for your child by filling out our Nexus Application form here.
The parent who applies on behalf of the child must accompany the child to the interview and if the other parent is not coming to the interview, they must provide a letter of consent to be presented by the accompanying parent at the interview.
You can apply for Nexus for your child by filling out our Nexus Application form here.
Once you got you Conditional Approval Status, you must book your interview with the
enrolment center you
prefer to attend. The time for scheduling an interview depends on the center you choose and
the available slots in each interview location. You can book your interview by visiting the
Nexus Card Scheduling Interview Page.
Once you pass the interview in the enrolment center, be informed that it takes approximately
6 to 8 weeks to receive the card (or sometimes even quicker). It will come in a plain white
envelope and cannot be forwarded. In case it doesn’t reach you in that time frame, you need
to contact the enrolment center you attended.
Also, the card may need to be activated (in case you wish to use Sentri and Nexus lanes when crossing the border). You can easily do that by login into your Login.Gov account and click on the "Activate membership” and follow the instructions on the screen.
Also, the card may need to be activated (in case you wish to use Sentri and Nexus lanes when crossing the border). You can easily do that by login into your Login.Gov account and click on the "Activate membership” and follow the instructions on the screen.
Yes you can apply for Nexus membership, however, your application may be denied. Your
chances are good if you committed the offence more than 10 years ago and/or you obtained a
pardon for it. If you have a criminal record or were charged with a criminal offence that
has been: Withdrawn, Dismissed, Stayed, Conditionally or absolutely discharged, you won’t be
able to obtain Nexus card membership (or any other Trusted Traveler Program)
If your Nexus card was lost, stolen or damaged, first, you must report it to one of the
NEXUS enrolment centers. After you have reported, you need to re-apply for Nexus card
replacement online. You can do that HERE by filling our short
application form.
Note that since it is just a replacement, not a renewal or initial request, the process of issuing the new card should be within 3 weeks (or even quicker). No additional background security checks need to be performed. Based on our experience, we can say that most of our clients report that they receive their cards within 7-12 business days.
Note that since it is just a replacement, not a renewal or initial request, the process of issuing the new card should be within 3 weeks (or even quicker). No additional background security checks need to be performed. Based on our experience, we can say that most of our clients report that they receive their cards within 7-12 business days.
The renewing process is slightly different since you
applied for the first time. The system has now changed from GOES to TTP, and the process is
confusing and complicated for most people. You can use our easy Nexus
Application form here
to get your membership renewed. Our specialists will process the application for your and
will provide you with further details via email.
In case you change your billing address, passport, driver’s license or any other personal
information, it is mandatory to update your TTP account. Simply log into the TTP website to
update it by using the tabs on the right side of the screen. Also, note that you will need
to go to the nearest Enrollment Center to update your current details.
Important: For recent renewals: after you are conditionally approved in the Gov system and once the status change to "Approved”.
Important: For recent renewals: after you are conditionally approved in the Gov system and once the status change to "Approved”.
Section 3 – Sentri
At the moment, on our website we do not offer SENRI processing assistance. Our team is currently working on that matter, so we could offer you our specialist’s help for your application. As soon as we have this service up and running, we will update this SENTRI pass section in our F.A.Q. page. Here we will provide answers to all of your questions such as:
What is SENTRI? How to apply for SENTRI? How long does it take to get a SENTRI pass? How much does SENTRI cost? ...and more!Section 4 – General ques
– Yes. Your GOES account is no longer
active, however the CBP keeps your information on file. Now you are required to create a
login.gov account that will be used as a sign in option into the TTP platform. Once you are
logged into the TTP system, you will be able to link your PASS ID/ Membership IT /KTN to
your account. Then, the information will be automatically pulled out for you.
If you already have a Trusted Traveler Membership, you are familiar with the term GOES.
Since October 2017, the Global Online Enrolment System has changed and migrated to the new
TTP system, where all members are able to log using the national login.gov platform. Note
that the login.gov is also used for USA Jobs system, as well as the Trusted Traveler
Program.
Almost all of the Trusted Traveler Programs have TSA pre-check included into the membership.
This is valid for the following program: Global Entry, Nexus, Sentri. However FAST program
does not include TSA pre-check screening.
Where can I find my Pass ID/Known Traveler number? – Please note that PASS ID/ Membership ID
or KTN (Known Traveler Number) refer to the same 9-digit number of your card.
The PASSID can be found on the back of your Trusted Traveler card (on the top left corner).
It’s also visible in your TTP account, once you are logged into the Trusted Traveler Program
website. The airlines refer to the Trusted Traveler membership number or Pass ID as the
"Known Traveler Number."
An interview for program membership renewal may not be required, especially for per-approved
travelers. However, US Customs and Border Protection (CBP) can request a new interview for
any reason whatsoever, even if nothing in your life has changed since your last application.
This includes all Trusted Traveler Programs: Global Entry, Nexus, Sentri
Please remember to revisit Gov website for your application status updates. Notification of
when you may schedule an interview appointment (if one is needed) will only be posted there.
Trusted Traveler Services ltd a private entity that helps all candidates in the process of
obtaining or renewing a Global Entry / Nexus/ SENTRI cards. Our expertise is to explain the
government jargon and simplify the application process.
We provide you with professional advice, guidance, and support from our specialists to
ensure that your application processing goes smooth and all of your questions are answered
in a timely manner.
Please always refer to our terms and conditions and privacy policy before purchasing our
services.
We are not affiliated with any government entity.
Trusted Traveler Services fees are fully refundable only if you contact us within 24 hours of your
application submission. After this period, we retain the right to appeal your request. You can reach
us on info@trustedtravelerservice.com for requests or questions on that matter.
Detailed information about our Refund policy you can find in our dedicated Refund page HERE.
Thank you for visiting our FAQs page. We hope this information has been helpful. If you have any
questions, please contact us on info@trustedtravelerservice.com
Last modified:
August 29th, 2019