& Enjoy Quicker, Safer And Easier Travels


Surname/Nom de famille/Appelido
Given Name/Prenome/Nombre
John Q.
Date of Birth/Date of Birth/Date of Birth
4 Jul 1976
Expiration Date/Expiration Date/Expiration Date
4 Jul 2020
Issuing Country/Issuing Country/Issuing Country
Lost/Stolen Nexus Card | Nexus Card Replacement |

Nexus Card replacement

If your Nexus pass was damaged, lost or stolen and you need assistance for re-issuing, we will help you with that. All you have to do is to notify the closest Nexus Enrollment Centre for your lost or stolen card. Then – our job starts! The process of replacement is fast and simple, and even it may not require an interview. Although, if you changed your billing address/ names in the meantime or if there are changes made to your GOES account when requesting the card replacement, then interview will be required. Also, please note that the new Nexus pass that will be issued, will be with the same expiry date as your old one. It’s a replacement process – in case you need to renew your pass, please visit our Nexus Renewal Page here. Note: Due to security, the cards are mailed in plain white envelopes and cannot be forwarded. For Nexus card replacement, follow the below steps:
  • 1. Visit on the Nexus Card replacement application page here.
  • 2. Fill in the  Nexus Card replacement  application form and press the Finish button.
  • 3. Once you complete step 2, our Nexus SMART application form will lead you to the payment page where you need to proceed with the payment.
  • 4. Once we receive your replacement application form and payment, and within 24 hours, we will start working on it.
  • 5. We will update your further via email with all needed details.


Our online application form is the fastest way to apply for Nexus Pass. It will take you few minutes to finalize it. Our goal is to make your journey quicker and safer.  The process of getting Nexus pass require ONLY two steps that are listed below:
nexus application
1. Apply
Go to our online application form  and answer the questions , there are only mandatory fields, no unnecessary info required. It is self-explanatory and it will take less than  5 MIN to finish  it.
PayPal Logo
2. Pay
Next step is the payment by the most trusted and secured payment provider -  PayPal.  After you have submitted the form you will be prompt to checkout.

Nexus Card Fees

Government Application Fee payable by the applicant$50.00 per person*
GTT Service * payable through PayPal$75.00 per person*
Total Cost$125.00
*(children under 18 are exempt from government fees)
If you are familiar with the CBP system and wish to apply directly with them, you can do it  here.  All Global Trusted Traveler service fees must be paid via PayPal – your application cannot be processed unless you have made a PayPal transaction. Government fees will be paid from our account. Government fees are non-refundable. Global Trusted Traveler fees are refundable only if we are the reason for decline. If you have additional questions, you can check FAQs page or send us your concern here. Prior using our services, please read our Terms and Conditions and our Privacy policy.

Final Steps

You will receive an automatic email from us  which will indicate the time when we received your application. When we have your application form, supporting documentation and payment, we will start processing it. It will take up to 48hrs.  Note that if some information is missing or incomplete, we will get in touch with you for further confirmation.  In the moment when we successfully submit your document for security checks to the Government, you will be notified via email by our team.

1. Email

You will receive two emails from us with instructions. First email will be an automatic which will indicate that we received your application. The second email will be when we review your application and create your profile in GOES/CBP.

2. Interview

After your Nexus card application is successfully submitted, in 3 to 8 weeks (in busy season it might take longer) you will receive an email with instructions how to proceed with your application. When you are conditionally approved you must schedule your interview.

3. Activate

Once your interview with CBP is completed successfully you will receive your NEXUS card via post service in approximately a week.